Return & Refund Policy
Return & Refund Policy
Last Updated: 23 June 2026
At Swara Jewells, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.
Return Policy
Due to the nature of jewellery products and hygiene considerations, Swara Jewells does not accept returns or exchanges once a product has been delivered successfully.
Returns Will Not Be Accepted For:
Change of mind after purchase
Personal preferences regarding design, color, or size
Incorrect product selection by the customer
Orders placed by mistake
Minor color variations caused by photography, lighting, or screen settings
Damaged or Wrong Product
If you receive:
A damaged product
A defective product
A wrong product different from your order
You must notify us within 24 hours of delivery by contacting our support team and providing:
Order Number
Clear product photos
Unboxing video (mandatory)
Without a proper unboxing video, claims for damaged, missing, or incorrect products may not be accepted.
Refund Policy
Refunds will be issued only if:
The product delivered is incorrect and replacement is unavailable.
The product is damaged during transit and approved after verification.
The order is cancelled by Swara Jewells due to stock unavailability or operational reasons.
Approved refunds will be processed within 7–10 business days to the original payment method.
Exchange Policy
Currently, Swara Jewells does not offer product exchanges unless the wrong item has been shipped by our team.
Important Note
By placing an order on swarajewells.store, you acknowledge and agree to this Return & Refund Policy.
Contact Information
Swara Jewells
Website: swarajewells.store
Phone: +91 927058 9283
Address:
Shanti Sena Chowk,
Tipugade Galli,
Kalamba, Kolhapur – 416007, Maharashtra, India
Short Version (For Checkout Page)
Return & Refund Policy: Products once delivered are not eligible for return, exchange, or refund. In case of a damaged or incorrect product, contact us within 24 hours of delivery with an unboxing video and product photos. Refunds will be issued only after verification and approval by Swara Jewells.